|
Greystar sent a few service team members to Mark Cukro’s HAVC and Pool Certification classes through the Charlotte Apartment Association in 2006. The feedback that we received from those associates was extremely positive.
 This was surprising coming from the service team side who are typically not fond of training classes. When planning our annual regional holiday event we decided to hire Mark Cukro to speak in December 2006 which was for both on-site management as well as service teams. We wanted someone who would be able to speak to both sides (management & maintenance) effectively without boring them to tears.
Mark’s delivery of the topic of “Leadership” was phenomenal! He did a terrific job of incorporating the material to speak to both teams. Mark definitely has the gifted ability to be captivating, animated, and direct. Our associates (especially our service teams) raved about him! I would absolutely recommend Mark to speak at any event for your on-site management or service teams.
Tabitha Myers
 Little did I know when I answered my phone and met Mark Cukro for the first time that I had just hit the jackpot! Mark is so very knowledgeable about the service side of our Industry and has the gift of being able to present his expertise in a very professional and yet comfortable style. His audiences thoroughly enjoy his classes and all of the “extras” he throws in for them!
 Mark also updated our Hands-on Maintenance Program for us and I could not be more pleased with his ability to write training manuals. I am convinced Mark is very dedicated to his profession and this Industry.
Jane H. Fullwood
Director of Education
Atlanta Apartment Association
 Mark,
"It's been a long time since we've had such a positive response to an outside speaker! Here are some of the comments from some of our site associates: Out of the 20 or so leadership/motivational speakers I have heard, he was one of the best. Mark gave us the tools to implement changes versus just telling us the same old thing. Mark was a great speaker with lot’s of really good information to put to use. I thought Mark did a great job with what could be complicated material. Thank you for helping our team to develop their skills!! - Mindy McCorkle, Operations Manager CAM, CAPS, Crosland, Inc.
Mark & Jason,
Hey guys, I attended your Heat Pump Troubleshooting class Wednesday at Talbert Woods. I have been a Maintenance Tech or Maintenance. Supervisor. for about 12 years now. Your class was the best service training class I have ever attended. It took me 3-4 years of on the job training to gain the same knowledge as I acquired in one day of your training. I appreciate Ya'lls teaching methods and look forward to attending another. Thank You, Josh Galloway - Maintenance Supervisor, Palms Associates, Southridge Townhomes
Dear Mark,
I just want to write and say thanks for all of the great tips you shared with my team. They use the handouts and participant guides you gave them in our weekly staff meetings. Jeremy Billings - Pine Village - Atlanta, GA
Thank You!
I wanted you to know how much I enjoyed your class. The guys always speak so highly of you and your knowledge and now that I have experienced it first hand I can see why they always want to go to your classes. I went into the Pool Operator class knowing enough to be dangerous and left feeling very knowledgeable. Now I know how to speak with the Health Inspectors. Charlene - Area Manager - Atlanta, GA
Thousands and Thousands of dollars!
While taking the Certified Pool Operator Class I was thinking of all of the money that could be saved. Think of all of the money and personnel hours we could be saving just due to the knowledge provided by this training. I think every Maintenance Team and Manager should go to this training together. Valerie Fulke - Property Manager - Waterford Apartments
Hello Mark.
To be honest I thought the Pool class was going to be boring. Boy, was I wrong. I couldn't wait to go back on the 2nd day and thank you for making me feel included. I look forward to going to more of your classes. Ghandi L. Hill, CAM - General Manager - Atlanta, GA
Thanks Mark it was a really good class.
As a Service Manager I was hesitant to go to this training but now I can't wait to go to the next class. I had no idea we could save so much money so easily. Jimmy P. - Plum Grove Apts. - Charlotte, NC
Mr. Cukro,
My name is Megan Degnan and I am a senior in the Residential Property Management program at Virginia Tech. I just wanted to thank you for taking the time out of your schedule to come present to our Maintenance for Property Managers class. This summer I had the opportunity to intern with a property management and real estate development company in D.C. Aside from my on-site experience, I got to shadow both the Regional Service Managers and the Director of Service Operations. With them, we spent time going to properties across the portfolio, new and old, luxury and tax-credit, working on various capital expenditure projects. Your presentation was extremely informative and most importantly conveyed the reasoning for various steps and procedures during the bidding and proposal process. Having worked with the on-site service teams, Regional Service Managers, and Director of Service Operations this summer, what you taught us and explained to us today now really makes sense. I was able to look back and realize why things were done the way they were and why some of the issues we had with contractors arose.
So with that being said, thanks again! You by far were one of the most interesting speakers we have had, I really enjoyed it! Sincerely, Megan Degnan
|
|
|
|
|
 Mark,
Over the past 7 months the team at HHHunt has had a wonderful opportunity to get to know you and have come to realize what a great leader, teacher and mentor you have been for our division. In addition to offering our Service Teams several technical classes, you have assisted us in creating our own university training concept. Your input has been invaluable. The experiences and knowledge that you bring to the table have exceeded my expectations. In addition to training, we received quality information from your service department assessments, we have created AMOS on site, and your expertise has helped us reach an agreement for bulk purchasing for MRO items. Your expertise doesn’t stop with the service teams. Our management and leasing teams will also benefit!
It is obvious to me that you are a tremendous success not only for your knowledge but for you ability to teach. Your classes are full of great information and the delivery is superb! The feedback that I receive is always positive and leaves the team wanting more classes in the future. There are many times when our employees attend seminars only to come back disappointed because the information received didn’t live up to the expectations set in the brochure. This is not the case with your seminars!
Thanks so much for all of your contributions, leadership and advice. We are indeed excited about our future possibilities!
Janet L. Riddlebarger
Vice President,
Property Management
HHHUNT
800 Hethwood Boulevard
Blacksburg, VA 24060
(540) 951-1224, ext. 325 Voice
(540) 552-5517 Fax
jlriddlebarger@hhhunt.com http://www.hhhunt.com/
|
Mark,
I am so impressed with your training style. Your approach appeals to maintenance level personnel and CEO's alike. The audience is engaged and attentive during your presentation; and each time I receive comments from the participants about how much they learned during the course. Not only is your class motivating; but you leave the participants with the aptitude and attitude to succeed. Thank you for your commitment to others; it is very helpful to have field representatives that are confident in their role. - Kimberly Krzemien, Regional Vice President, Harbor Group Management Company
Mark,
As a member of the Appraisal Institute I have had the opportunity and great fortune to attend some of the best classes and seminars on real estate offered in the world. I have met very few instructors that have your enthusiasm knowledge and energy. I was very impressed. Thanks! - Marty McCauley
Mark,
I have been to a countless number of training classes over the years. I found yours to be the most informative. I will be recommending your courses to my fellow supervisors and you can look for someone from my team to be at all of your training courses. Thank You .....Thank you.....Thank you. Angelo Lambiase - Misty Woods - Charlotte, NC
Mark,
You make classes & learning fun and keep their attention so they really learn something that can be applied at the property. I am so thankful for you starting your business and all the hard work you have put into teaching people what they need to know to help them grow in this business. I have been a property manager for 29 years and I would have loved to have been able to have people trained they way you train them! I just can’t thank you enough. I will continue to send my staff to all your courses and take some more of them myself. You are one in a million Mark!! - Lynn Kerr, CAM, Property Manager, Residences At B
read more...
|
