Considering the current state of the economy, every decision we make or have made recently is under a greater microscope, and everyone is looking for more new and creative ways to cut costs and reduce expenses. While most companies are battling lay-offs, vacancies and concessions, we are expected to deliver the same or better customer service with fewer resources.  Read more…

Having an asset minded service team that operates efficiently and makes sound decisions is what every owner or manager wants in a service team. For the past fifteen years I have been in the industry assembling and developing teams that are effective, efficient, and able to make the correct decision or repair the first time. more…

As a follow up to our Act Safe Program many attendees requested we send information. This is the first of three messages to provide you with additional tips and insight. Everyone should take 6 minutes to read this. It may save your life or a loved one’s life.

Written by Amy Kosnikowski & Mark Cukro. pdf full article link – Having a top-notch service team is one of the foremost commodities in the service industry, but it doesn’t happen by chance. It takes a significant investment in time, money, and resources to find, hire, and maintain a stellar service team. This investment will virtually guarantee a higher return on investment resulting in higher occupancy, satisfied residents, and a stable, positive flow of income from the real estate asset.

Information on ‘Receiving a Maintenance Request’ – Water Heaters, No Power in Apartment or Partial Power, Total power loss, Air Conditioning Calls, Heating Calls, Stoves and Ovens, Refrigerators, and Dishwashers. ‘Service Requests Made Easy’ Booklet for Service Teaming Training [pdf download].