Fri. - September 05, 2008

Call Mark Cukro 704-363-6236 Today!

Mark is available
for speaking engagements - contact Mark now!

Mark,
"It's been a long time since we've had such a positive response to an outside speaker! Here are some of the comments from some of our site associates: Out of the 20 or so leadership/motivational speakers I have heard, he was one of the best. Mark gave us the tools to implement changes versus just telling us the same old thing. Mark was a great speaker with lot’s of really good information to put to use. I thought Mark did a great job with what could be complicated material. Thank you for helping our team to develop their skills!! - Mindy McCorkle, Operations Manager CAM, CAPS, Crosland, Inc.

News & Articles

The Importance of Service Team TrainingHaving an asset minded service team that operates efficiently and makes sound decisions is what every owner or manager wants in a service team. For the past fifteen years I have been in the industry assembling and developing teams that are effective, efficient, and able to make the correct decision or repair the first time. more...

ACT Safe Program Safety TipsAs a follow up to our Act Safe Program many attendees requested we send information. This is the first of three messages to provide you with additional tips and insight. Everyone should take 6 minutes to read this. It may save your life or a loved one's life.

The Critical Investment: Service Team FundamentalsWritten by Amy Kosnikowski & Mark Cukro. pdf full article link - Having a top-notch service team is one of the foremost commodities in the service industry, but it doesn’t happen by chance. It takes a significant investment in time, money, and resources to find, hire, and maintain a stellar service team. This investment will virtually guarantee a higher return on investment resulting in higher occupancy, satisfied residents, and a stable, positive flow of income from the real estate asset.

Service Requests Made EasyInformation on 'Receiving a Maintenance Request' - Water Heaters, No Power in Apartment or Partial Power, Total power loss, Air Conditioning Calls, Heating Calls, Stoves and Ovens, Refrigerators, and Dishwashers. 'Service Requests Made Easy' Booklet for Service Teaming Training [pdf download].

NAAEI Designations Help Reduce TurnoverFor Colonial Properties, combining NAAEI course work with in-house training creates a fully trained staff. Mark Cukro, Director of Service Team Development, Colonial Properties Trust, developed a training program for his staff to teach them how to perform more efficiently, get better results and reduce expenses.

The combination of National Apartment Association Education Institute (NAAEI) designation courses and an inhouse training element have helped Colonial Properties reach those goals.

“NAAEI designations give industry specific knowledge,” he said, while the inhouse segments impart company-specific knowledge. Colonial Properties encourages employees to take design... more on this story.

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